Contact Us About Casino Reviews and Partnerships
We read everything that lands in our inbox. If you need to get in touch with the Casinouk Games Hub team, this page tells you exactly how to do it and what to expect once you have written to us.
What to contact us about
Our editorial team handles enquiries across three broad areas:
- Corrections and updates. Spotted an outdated bonus, a broken link, or incorrect information in one of our casino reviews or bonus guides? Send us the page URL and a short description of the problem, and we will look into it.
- Editorial questions. Questions about how we review UK casino sites, how our rankings are compiled, or what our bonus terms explanations mean — we are happy to clarify.
- Partnership and advertising. Operators and media representatives interested in working with Casinouk Games Hub should use the same address and include “Partnership” in the subject line so we can route your enquiry to the right person.
How to reach us
Email: [email protected]
When writing to us, please include as much detail as possible — the page you are referring to, dates, screenshots where relevant. Clear enquiries are answered faster and more accurately.
Response time
We aim to reply to all genuine enquiries within two working days. Messages received over the weekend or on UK bank holidays are answered on the next working day. If you have not heard back within five working days, check your spam folder before writing again — our reply may be waiting there.
What we cannot help with
Casinouk Games Hub is an information resource. We are not a casino operator, we do not hold a gambling licence, and we cannot:
- access your player account, process withdrawals, or resolve payment disputes with any operator;
- reverse deposits, close accounts, or apply self-exclusion on your behalf.
If your issue is with a specific casino, contact that operator’s support team directly. Before you do, it is worth checking the operator’s status on the Gambling Commission public register — you can search by operator name, licence number, or website domain to confirm you are dealing with a licensed business.
Concerned about your gambling?
If you or someone close to you is struggling with gambling, this is not the place to raise it — our inbox is not staffed for it, and writing here only delays the help you need. Please turn to the specialist support services listed on our responsible gambling page instead. They are free, confidential, and available around the clock.
Before you write
A quick note: we publish information in good faith and keep it as current as we can, but bonus terms, wagering requirements, and eligible slot titles change frequently and without notice. Always confirm the details of any offer — including free-spin terms, wagering requirements, and win limits — directly with the operator before signing up or depositing.
Updated: 17 September 2026